This Privacy Policy (“Policy”) outlines how X Gen AI, an e-commerce initiative operated by XRobotics Works Private Limited (“we,” “us,” or “our”), collects, uses, discloses, and safeguards personal information obtained through our website located at xgenai.in (“Website”).
By accessing our Website or purchasing our products, you consent to the practices described in this Policy.
1. Information We Collect
We collect the following types of personal information to fulfill orders and improve your experience:
- Contact & Shipping Information: Name, email address, phone number, delivery address, and postal code.
- B2B & Institutional Data: For school, ATL lab, or bulk purchases, we may collect institution names, GSTIN, and corporate billing details.
- Account Information: Username, password, and order history if you create an account on our Website.
- Payment Information: We do not store credit card or UPI details on our servers. All transactions are securely processed by our third-party payment gateways (e.g., Razorpay, PayU). We only retain payment confirmation IDs and billing addresses.
- Usage & Tracking Data: IP address, browser type, device information, and browsing behavior to help us optimize our website and ad campaigns.
2. How We Use Your Information
We use the collected information strictly for operational and business purposes, including:
- Order Fulfillment: Processing transactions, generating GST invoices, and dispatching STEM kits, robotics hardware, and electronic components.
- Communication: Sending order confirmations, shipping tracking links, and responding to customer support inquiries.
- Marketing: Sending promotional offers, new product launches, or details regarding the Bharat AI Challenge (you can opt-out at any time).
- Platform Improvement: Analyzing traffic and site usage to improve our store layout and product offerings.
3. Disclosure & Sharing of Information
We never sell your data. We only share your information with trusted third parties necessary to operate our business:
- Logistics & Courier Partners: Your name, phone number, and address are shared with aggregators and delivery partners (e.g., Shiprocket, Delhivery, BlueDart) to physically deliver your orders.
- Payment Processors: Billing details are securely shared with our payment gateways to process transactions safely.
- Legal Compliance: We may disclose information if required by Indian law, a court order, or a government request (such as tax audits).
4. Cookies and Advertising
Our Website uses cookies and tracking pixels (such as Google Analytics or Meta Pixel) to track user behavior, keep items in your shopping cart, and measure the effectiveness of our paid advertisements. You can disable cookies through your browser settings, though this may affect the functionality of the checkout process.
5. Data Security
We implement standard SSL encryption and reasonable digital security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
6. Your Rights & Choices
You have the right to:
- Access, update, or correct the personal information in your account dashboard.
- Request the deletion of your account and personal data (subject to our legal obligation to retain financial invoices for tax purposes).
- Unsubscribe from marketing emails by clicking the “Unsubscribe” link at the bottom of our emails.
7. Contact Us & Grievance Officer
If you have any questions about this Policy, wish to exercise your data rights, or have a grievance regarding your personal information, please contact us at:
XRobotics Works Private Limited
Email: xrobotics.store@gmail.com / accounts@xroboticsworks.com
(Please include “Privacy Policy Request” in the subject line for faster routing).
8. Updates to this Policy
We may update this Policy periodically to reflect changes in legal requirements or our operational practices. The most current version will always be posted on this page with the effective date updated.